Refund policy

At {{ shop_name }} we want you to be happy with every visit and every product you take home.

Salon services

If you are not satisfied with a service, please contact us within 7 days of your appointment and we will do our best to make it right, which may include a complimentary adjustment with your stylist. Service fees are generally non-refundable once the service has been performed.

Retail products

Unopened and unused products may be returned within 30 days of purchase for a refund or exchange, with proof of purchase. For hygiene reasons, opened hair and styling products cannot be returned unless they are faulty.

Faulty items

Nothing in this policy limits your rights under the Australian Consumer Law. If a product is faulty or not as described, you are entitled to a repair, replacement or refund.

How to start a return

To request a return or refund, email us at {{ email }}{% if shop.phone != blank %} or call {{ shop.phone }}{% endif %}. Please include your order number and the reason for the return.